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Privacy policy
This Privacy Policy describes how ThriveHive ("ThriveHive", "we", "us", "our") collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our services and other online products and services that link to this Privacy Policy (collectively, the "Services") or otherwise interact with us, such as through our customer support channels.
We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.
If you choose to use our Services, your use and any concerns you may have about privacy are subject to this Privacy Policy and our Terms of Use. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Contents
- Collection of Information
- Use of Information
- Targeted Advertising and Analytics
- Disclosure of Information
- Data Retention
- Your Choices
- Contact Us
1. Collection of Information
The information we collect about you depends on your interactions with us. In this section, we describe the categories of information we collect and the sources of this information.
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Information You Provide Directly to Us
We collect information you provide directly to us. For example, we collect information directly from you when you make a purchase, communicate with us on social media, participate in our loyalty program, request customer support, provide a product review, or otherwise communicate with us.
The types of information we collect directly from you include your name, shipping address, email address, phone number, and any other information you choose to provide. If you make a purchase from us, we work with third-party payment processors to collect and process your payment information.
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Information We Collect Automatically
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Transaction Information
When you make a purchase or return, we collect information about your transaction, including products you purchased, returned, or are considering purchasing from us, the purchase price, and the date and location of the transaction.
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Device, Usage, and Activity Information
We collect information about how you access our Services, including data about the device and network you use (such as your web browser type, hardware model, and IP address). We also collect information about your activity on our Services, including access dates and times and items placed in your shopping cart.
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Cookies and Other Tracking Technologies
We use cookies, log files, web beacons, tags, pixels, and other technologies to collect information about your interactions with the Services and our marketing communications. These technologies help us improve the Services, personalize your experience, analyze use of our Services, and understand which areas and features are most popular.
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Transaction Information
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Information We Collect From Other Sources
We obtain information about you from other sources. For example, we may collect information from carriers, identity verification services, advertising networks, data analytics providers, and other users who choose to share information with us.
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Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or determine products that may interest you based on your previous purchases.
2. Use of Information
We use information we collect to provide, maintain, and improve our Services, such as fulfilling orders, arranging shipping, providing customer service, and sending invoices or order confirmations.
We may also use this information to:
- Communicate with you and respond to your requests.
- Provide recommendations and personalize the Services.
- Analyze trends, statistics, shopping preferences, and interactions with our Services.
- Provide information or advertising relating to our Services.
- Deliver advertisements on third-party platforms and websites.
- Detect, investigate, and prevent malicious, deceptive, fraudulent, or illegal activity.
- Comply with legal and financial obligations.
- Use information for purposes for which we obtain your consent.
3. Targeted Advertising and Analytics
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications.
This information is used to deliver advertising targeted to your interests, analyze the performance of advertisements, and better understand your online activity.
You can learn more about interest-based advertising and opt out of certain advertising activities by visiting: www.aboutads.info/choices
4. Disclosure of Information
We disclose information about you as described in the Targeted Advertising and Analytics section above and in the following circumstances:
- Vendors and Service Providers: Companies that provide services such as hosting, shipping, fraud prevention, payment processing, analytics, customer service, and advertising.
- Corporate Affiliates: Our holding company, subsidiaries, and corporate affiliates.
- The Public: Information you voluntarily make public through reviews or other public content.
- Corporate Transactions: During mergers, acquisitions, asset sales, financing transactions, or similar events.
- Professional Advisors: Legal, financial, insurance, and other advisors.
- Law Enforcement and Legal Proceedings: When required by law, regulation, subpoena, court order, or government request.
- Protection of Rights: To protect our rights, property, safety, users, and others.
- With Your Consent: When you provide consent or direct us to share information.
We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you.
5. Data Retention
We store information about you only for as long as necessary to carry out the purposes for which it was originally collected and for other legitimate business purposes described in this Privacy Policy.
6. Your Choices
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Account Information
You can access and delete certain information stored within your online account by contacting us at us@thrivehivestore.com.
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Cookies and Similar Tracking Technologies
Most web browsers accept cookies by default. You can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies may affect certain features and functionality of our Services.
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Communication Preferences
You may opt out of promotional emails or text messages by following the instructions provided in those communications or by updating your account preferences.
Even if you opt out, we may still send non-promotional communications related to your account, purchases, or orders.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: