Refund policy

RETURNS POLICY

a.    SUBMITTING A RETURN. If for any reason you decide return a Product that you purchased from our Services or that was otherwise obtained through our Services, except as otherwise described in this paragraph, you can contact us at us@thrivehivestore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To obtain a refund, you must initiate the return of the Product to us within thirty (30) days from the date the Product was originally delivered by or on behalf of us to you or your designated recipient (a “Return Claim”) and use the shipping label provided by or on behalf of us to ship the Product back to us. In order to receive a refund, the returned Product must not be subject to any of the exclusions set forth below. 
b.    EXCLUSIONS.
i.    We will not accept returns of Products purchased from other retailers. Those Products are subject to that retailer’s policies and we disclaim any liability with respect to the return of such Products.
ii.    Additionally, we will not accept a return of any Products if the Product:
1.    is not in its original condition with all original packaging;
2.    was marked at the time of sale as a "final sale" item;
3.    is returned via a return initiated more than thirty (30) days from the Product was delivered by or on behalf of us to you or your designated recipient;
4.    is not purchased through our Services (e.g., bonus items obtained for free or from third party websites or stores);
5.    is returned by any person other than (i) the original purchaser of the Product or (ii) a subsequent owner who can provide proof of the initial purchase of the Product; or
6.    is returned from outside of the Territories.
iii.    Minor variations with respect to Products and blemishes to Product packaging will not be considered damage, and we may deny returns of Products with such variations or blemishes in our sole discretion.

 REFUNDS. We do not take title to returned Products, and risk of loss does not pass to us, until the Product is received by us. Unless otherwise agreed by us, you are responsible for filing any claims with carriers for damaged and/or lost return shipments. Once the Product has been returned to us in accordance with this section and the Return Claim has been received and processed by us, we will issue a refund to the original payment method used to purchase the Product for the full amount of the original purchase price (including any associated sales tax), minus, the shipping and handling costs incurred by us in connection with your Return Claim and any applicable restocking fees. We will use commercially reasonable efforts to issue such refunds, as applicable, within 15 business days. We will cover return shipping and handling costs only for items that, we determine at our sole discretion, are defective, look different to the image on the website, are incorrectly delivered, or are not delivered in its original packaging. For items given or received as a gift, we are only able to issue a refund to the payment method used by the original purchaser. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded.