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Skip to contentLast Updated: July 1, 2025
These Conditions of Use (“Conditions”) apply to your access and use of (i) websites located at Shopify and all successor links and associates web pages, websites and social media pages provided by ThriveHive (“ThriveHive”, “we”, “us”, “our”), (ii) online services (collectively (i) and (ii), “Services”) and (iii) products accessible via the Services (“Products”).
YOU AND THRIVEHIVE AGREE TO RESOLVE MOST DISPUTES SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL. IF YOU DO NOT WISH TO ARBITRATE DISPUTES WITH US, YOU MAY OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 11(E). Some jurisdictions do not allow arbitration and class action waivers, in which case you may bring legal proceedings regarding these Conditions as set out in Section 12(a). If you do not agree to these Conditions, do not use our Products or Services.
We offer a wide range of Products and Services, and sometimes additional terms may apply to a Product or Service (“Supplemental Conditions”). If these Conditions are inconsistent with the Supplemental Conditions, those Supplemental Conditions will control.
For information about how we collect, use, disclose and otherwise process information about you, please see our Privacy Notice.
We may make changes to these Conditions from time to time. If we make changes, we will provide you with notice of such changes, by updating the date at the top of these Conditions. Unless we say otherwise in our notice, the amended Conditions will be effective immediately, and your continued use of our Products or Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Conditions, you must stop using our Products and Services.
You must be at least 18 years of age to purchase any of our Products and Services. The parent or legal guardian of a user under the age of 18 (or the age of legal majority) is fully responsible for the acts or omissions of such user in relation to our Products and Services.
You may only use our Products and Services in jurisdictions authorized by us (“Territories”). Use of our Products and Services is currently authorized only in the United States. You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Although these Conditions apply regardless of whether you create or use an account, you may need your own account to use certain Products and Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. If you register for an account, you must provide accurate account information and promptly update this information if it changes.
If you use our Products or Services on behalf of another person or entity, (a) all references to “you” throughout these Conditions will include that person or entity, (b) you represent that you are authorized to accept these Conditions on that person’s or entity’s behalf, and (c) all references to “you” throughout these Conditions, other than this sentence, will include you and that person or entity.
You will not use our Products or Services if you are not eligible to use our Products or Services in accordance with Section 1 and will not use our Products or Services other than for their intended purpose. Further, you will not, in connection with our Products and Services:
We may allow you to may submit, create, store and share reviews, suggestions, ideas, feedback, comments, questions, or other information about us, our Products or Services (collectively, “User Content”). If you do submit User Content, and unless we indicate otherwise, you grant us, our affiliates and our customers a nonexclusive, royalty-free, perpetual, irrevocable, worldwide, fully paid and fully sublicensable right to use, reproduce, modify, adapt, publish, publicly perform, translate, create derivative works from, distribute, display, and exploit your User Content and any name, username or likeness provided in connection with your User Content, in all media formats and channels now known or later developed without compensation to you or any third party. You understand that we may treat User Content as non-confidential and that we may publish your User Content. You represent and warrant that: (i) you own or otherwise control all of the rights to the User Content that submit to us; (ii) the User Content is accurate; and (iii) use of the Use Content you supply does not violate these Conditions and will not cause injury to any person or entity. To the extent permitted under applicable laws, you hereby irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory.
You may not create, post, store, or share any User Content for which you do not have all the rights necessary to grant us the license described above. Further, you may not create, post, use or provide to us any User Content that:
We do not undertake to review all User Content, and we expressly disclaim any duty or obligation to undertake any monitoring or review of any User Content. Although we have no obligation to screen, edit, or monitor User Content, we may:
Subject to your compliance with these Conditions and any Supplemental Conditions, and your payment of any applicable fees, we or our content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and make personal and non-commercial use of the Products and Services. All rights not expressly granted to you in these Conditions or any Supplemental Conditions are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. No Product, Service, nor any part of any Product nor Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. You may not misuse the Products or Services. You may use the Products and Services only as permitted by law. The licenses granted by us terminate if you do not comply with these Conditions or any Supplemental Conditions.
We attempt to be as accurate as possible. However, we do not warrant that Product descriptions or other content of any Product or Service is accurate, complete, reliable, current, or error-free. Weights, measures, and similar descriptions are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors; however, the actual colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. If a Product offered by us is not as described, your sole remedy is to return it in unused condition in accordance with Section 7.
By purchasing a Product through the Services, you agree to the terms set forth in this Section 6.
To complete your purchase, you must have a valid physical billing and shipping address within the Territories.
You may only purchase our Products for personal, family or household purposes use by either yourself or your intended recipient of the Products. We may place a limit on the quantities that may be purchased per order, per account, per payment card, per person, or per household. We reserve the right, without prior notice, to refuse service to any customer or reject any order at any time and refund any money you have paid for such order.
Prices shown on our website exclude all taxes or charges for shipping and handling. Taxes and shipping and handling costs will be added to the amount of your purchase and itemized on the checkout page. You will have an opportunity to review taxes and delivery costs before you confirm your purchase. All prices on the website are subject to change at any time without notice. We do not collect taxes on merchandise shipped to a jurisdiction in which we do not have substantial nexus, in which case you will be liable to the appropriate taxing authority for any sales taxes relating to your purchase from the website.
If you wish to make a purchase, you may be asked to supply certain relevant information, such as your payment card number and its expiration date, your billing address, and your shipping information, to us or our payment processors. You represent and warrant that you have the right to use any payment card that you submit in connection with a purchase. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Conditions. Verification of information may be required prior to the acknowledgment or completion of any purchase. You will pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred, including all taxes and shipping and handling charges applicable to your purchase. In the event legal action is necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses.
You will have the opportunity to review and confirm your order, including delivery address, payment method, and other details of your order. We will display or send a notice when we ultimately accept your order, and our acceptance will be complete at the time we display or send the formal acceptance notice. Payment must be received by us before our acceptance of an order.
Products will be shipped to the address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions set forth in these Conditions. You will pay all shipping and handling charges specified during the ordering process. All purchases of physical items from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of Products to the carrier. Unless otherwise agreed by us, you are responsible for filing any claims with carriers for damaged and/or lost shipments. Any shipping dates provided are approximate and not guaranteed. We are not liable for any delays in shipments.
To the extent permitted under applicable laws, we reserve the right to delay, refuse, or cancel any order prior to delivery. For example, if there are errors on the Sites or made in connection with your order or inaccuracies in Product, pricing information or Product availability, we reserve the right to, to the extent permitted under applicable laws, correct the error and charge you the correct price or cancel your order. We will contact you if any portion of your order is canceled or if additional information is required to accept your order. Occasionally, the manufacture or distribution of a certain Product may be delayed. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule.
If for any reason you decide return a Product that you purchased from our Services or that was otherwise obtained through our Services, except as otherwise described in this paragraph, you can contact us at us@thrivehivestore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To obtain a refund, you must initiate the return of the Product to us within thirty (30) days from the date the Product was originally delivered by or on behalf of us to you or your designated recipient (a “Return Claim”) and use the shipping label provided by or on behalf of us to ship the Product back to us. In order to receive a refund, the returned Product must not be subject to any of the exclusions set forth below.
We do not take title to returned Products, and risk of loss does not pass to us, until the Product is received by us. Unless otherwise agreed by us, you are responsible for filing any claims with carriers for damaged and/or lost return shipments. Once the Product has been returned to us in accordance with this section and the Return Claim has been received and processed by us, we will issue a refund to the original payment method used to purchase the Product for the full amount of the original purchase price (including any associated sales tax), minus, the shipping and handling costs incurred by us in connection with your Return Claim and any applicable restocking fees. We will use commercially reasonable efforts to issue such refunds, as applicable, within 15 business days. We will cover return shipping and handling costs only for items that, we determine at our sole discretion, are defective, look different to the image on the website, are incorrectly delivered, or are not delivered in its original packaging. For items given or received as a gift, we are only able to issue a refund to the payment method used by the original purchaser. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded.
This Section 7 is in addition to any statutory rights you may have under law. Nothing in this section is intended to limit your statutory rights, and we may accept returns that fail to meet our criteria described above in accordance with your statutory rights or otherwise in our sole discretion.
To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless us, our affiliates, and our and our affiliates’ officers, directors, agents, partners and employees (individually and collectively, the “Indemnified Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (a) your access to or use of the Products and Services; (b) your User Content; (c) your violation of these Conditions and Supplemental Conditions; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Products and Services. You agree to promptly notify Indemnified Parties of any third-party Claims, cooperate with Indemnified Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees). You also agree that the Indemnified Parties will have control of the defense or settlement, at our sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and ThriveHive or the other Indemnified Parties.
THE PRODUCTS, SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PRODUCTS OR SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PRODUCTS AND SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE PRODUCTS, SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PRODUCT OR SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
OUR TOTAL LIABILITY AND THE TOTAL LIABILITY FOR INDEMNIFIED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE CONDITIONS, THE PRODUCTS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO USE OUR PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.
THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. ADDITIONALLY, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
To the fullest extent permitted by applicable law, you release us and the other Indemnified Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
This Section 11 applies to all disputes, claims, or controversies between you and us that arises from or relates to these Conditions, other than (i) individual disputes that qualify for small claims court (provided that the small-claims court does not permit class or similar representative actions or relief) and (ii) any disputes exclusively related to your or our intellectual property or intellectual property rights.
If 25 or more claimant notices are received by a party that raise similar claims and have the same or coordinated counsel, these will be considered “Mass Arbitrations” and will be treated as mass arbitrations according to the AAA’s Mass Arbitration Supplementary Rules.
You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Conditions by emailing us at us@thrivehivestore.com. To be effective, the opt-out notice must include your full name, mailing address, and email address. The notice must also clearly indicate your intent to opt out of binding arbitration in order to be valid. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 12(a).
If any portion of this Section 11 is found to be unenforceable or unlawful for any reason such that any claims are allowed to proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction in accordance with Section 12(a) and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration.
By using any Product or Service, you agree that applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions and any dispute of any sort that might arise between you and us. Any dispute or claim not subject to arbitration under Section 11 will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.
Please review our other policies posted on this site. These policies also govern your use of the Products and Services. We reserve the right to make changes to our site, policies, and these Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
You can reach us by email at us@thrivehivestore.com.